Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business and is the responsibility of every employee of TS Benefit Solutions.

TS Benefit Solutions is committed to maintaining the highest standards of integrity in our business. In the course of our business, it is necessary to collect, record, store, process, transmit, and otherwise handle Personal Information about individuals. We take these activities seriously and seek to provide fair, secure and appropriate methods for the handling of Personal Information. All such activities are intended to be consistent with both generally accepted privacy ethics and standard business practices. We are committed to the protection of any personal information collected by us or in our custody, including any information transferred to a third party to fulfill the purpose for which the information was collected.

Personal information includes any information, recorded or not, about an identifiable individual. The purpose for which Personal Information is collected will be specified on or before the collection of the information, and any change of purpose will be communicated to you. This consent will be expressed in writing, given verbally, electronically, or through an authorized representative. In limited circumstances consent can also be implied.

Examples of personal information that are identifiable include names, age, sex, social insurance numbers, health status, health history, financial information, benefit claims data, etc.

When you first become a group and benefit plan participant, your personal information is obtained and used only with your consent. We obtain your consent before we can:
· provide benefit coverage;
· obtain, use or disclose to other persons, information about you unless we are obliged to do by law or to protect our interests.
· use your personal information in any way we did not inform you about previously.
Your consent can be either express or implied. Express consent can be verbal or written.
For example, when you sign an enrollment form you are giving us written consent to use
your personal information to provide you and/or your dependents with benefits;
when you submit a claim form, you are giving us written consent to use your personal
information to reimburse you for benefit costs that you incur.

544 Conestogo Road. Waterloo, Ontario N2L 4E2
Phone (519) 746-2288 Toll Free 1-800-265-7282 Fax: (519) 746-2902

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